Refund policy

RETURN POLICY

Return Window: 14 days from purchase date
Contact Deadline: 7 days from delivery

At A Moment of Tea, we strive to provide high-quality products and excellent customer service. We accept returns for faulty or defective products only.

HOW TO REQUEST A RETURN:
1. Contact us within 7 days of receiving your product if it is faulty or not up to standard
2. Email us at amomentofteatas@gmail.com with:
   • Your order number as proof of purchase
   • A photo of the item in question
3. We will process your return request within 3 days and arrange for a refund if applicable

RETURN PROCESS:
- Items must be returned within 14 days of purchase date
- We will provide return shipping label and instructions for approved returns
- We cover shipping costs for quality issues only
- Returns sent without prior approval will not be accepted

If you'd like to exchange an item for a different size or style, please get in touch with us first at amomentofteatas@gmail.com. Shipping costs for exchanges apply.

For any questions regarding returns, please contact us at amomentofteatas@gmail.com.

By following these guidelines, we can ensure a smooth return process and address any concerns you may have. Thank you for your understanding and support.